Customer Support -- What's New

This page displays an up-to-date listing of changes to our customer support web. We'll also place notices here regarding equipment upgrades, predicted outage time, and work-in-progress that may affect all customers.

July 30, 2001

GCR has completed the installation of equipment at the Verizon central office in Danville, VA. This equipment is connected to the GCR network via a DS3(45Mbps) connection. This will enhance our ability to provide services to the Danville area.

July 1, 2001

GCR has completed the installation of underground fiber optic cable to Sprint's central office in South Boston, VA. The current connection is handled by a pair of Fujitsu OC-3 muxes. This configuration yields a total aggregate bandwidth of 155 Mbps. There are also unused strands of fiber for future expansion. GCR will be moving the connections that are currently delivered via copper over to this new fiber network.

September 28, 2000

6:45 PM EST: The network outage seems to have been resolved and users should have no problems viewing any websites.

September 28, 2000

6:30 PM EST: A network outage outside of our area is affecting the ability to view certain websites. Users are still able to view certain websites, receive email and browse any sites hosted by GCR including our own.

August 1 - 30, 2000

GCR maintained 100% uptime with no problems or outages.

July 1 - 31, 2000

GCR maintained 100% uptime with no problems or outages.

June 1 - 30, 2000

GCR maintained 100% uptime with no problems or outages.

March 27, 2000

3:45 PM EST: The fiber cut has been repaired, and all Internet services are functioning normally.
11:48 AM EST: MCI/WorldCom (UUNET) is experiencing a network outage in the Washington, D.C. area that is affecting Internet service all along the East Coast. We have been informed that the outage is a result of a fiber cut in the Falls Church area near Washington D.C. The cut occurred at 11:48 A.M., and repair crews have been dispatched; service should be restored soon.

March 20, 2000

One of our authentication servers was not granting access to some accounts early Sunday morning. We restored from backup, and performance is back to normal. We apologize for the inconvenience.

March 12, 2000

A brief glitch in one of our email servers was preventing some users from receiving their email in the early morning hours. The matter has since been resolved.

March 10, 2000

New phone lines have been installed thus resolving the "all circuits busy" message some users have been encountering during the evening hours.

March 9, 2000

5:00 PM EST: GCR technicians replaced the Danville router and made some adjustments to the Uninterruptible Power Supply (UPS) effectively restoring service to the Pittsylvania County area. As always, we appreciate your patience in this matter and we thank you for choosing GCR Online.
2:30 PM EST: A circuit failure in Danville is preventing Pittsylvania County subscribers from connecting to the internet. GCR technicians were in route to Danville by 3:00 PM to resolve the matter.

March 1, 2000

Global email sent out to notify users of a new email virus called "Pretty Park."

January 19, 2000

Additional lines have been installed to accommodate the influx of new users. Thank you for choosing GCR Online.

January 17, 2000

Bell Atlantic has repaired the major outage in the Washington D.C. area that affected many surrounding Internet service providers this morning. All services are again functioning normally. We apologize for the inconvenience.

January 3, 2000

We have experienced no problems due to "Y2K." All of our systems are functioning normally.
Due to the overwhelming number of recent sign-ups, we have temporarily exhausted our phone line capacity. Some users may experience an "all circuits busy" message when trying to dial up during peak hours. We apologize for this temporary inconvenience. New lines have been ordered and we are simply waiting on Sprint who have been slow to respond to our request to install them.